24 Sep Head of Department Profile: Matt Davis
Meet Matt Davis, National Director Salvos Stores
As National Director of Salvo Stores, what is your role?
My aim is to offer Australians the best retail experience while raising sustainable funds, build quality relationships with team members who are thriving, and have the opportunity to get involved in the local communities at every one of our 300+ stores around the country. This means we’ve got lots of work to do!
What are your key priorities?
Next on our agenda is to create a consistently great experience at Salvos Stores around the country, become a lot more convenient to deal with both online and offline, and most importantly, help our team and our customers know why we do what we do.
What’s something you’ve enjoyed working on recently?
As a team we’ve been focused on getting behind The Salvation Army’s vision to positively impact hardship and injustice, and finding better ways to help our customers and donors be part of that goal. We’ve tackled the customer pain point of prices that seem too high, made our website and loyalty card much easier to use, and, finally introduced gift cards! We’ve even dropped the $0.25 off our price tags. It might seem simple, but doing the right thing by our customers and donors helps us to do the right thing to help those who need it most.
What do you like about working for The Salvation Army?
Somebody once said that The Salvation Army is ‘faith with its sleeves rolled up’. Despite all the challenges we face, I believe no other Christian movement gives me the chance to be part of God’s love in the world the way the Salvos do. And it is global!
What is your ideal day off?
My perfect day off is Melbourne in Spring – get up early, read the paper over a long breakfast, get outdoors with Kell and my three awesome kids, and have a quiet evening with just the two of us.
What would like to share with Salvos around the country?
No matter what happens, keep talking about the mission. If we build the foundation on who we are as a movement and our identity in Christ, the impact we will have will last.