Program Update – Monday 13 August

In this Update

    • Thousands tune in for National Strategy launch 
    • Our new governance model explained
    • HoD profile – Liz Cruickshank
    • Flexible working arrangements for Officers

     And more!

Thousands watch national strategy launch  

On Friday 3 August 2018 thousands of Salvos around the country tuned in to watch the official launch of the National Strategy, via a live video broadcast.

To learn more head to: Others online 

If you missed the broadcast, or want to watch it again please click here:

HoD profile: Meet Liz Cruickshank

Say hello to Liz Cruickshank, National Head of Governance and Risk, the first in our HoD profile series.

What are you passionate about? Sharing the love of Jesus, my role (because it supports the Army to do that) and my cat, even though she doesn’t like me!

What’s the most exciting thing you’re working on at the moment? The launch of the Australia Territory Board is a whole new way of operating for The Salvation Army in Australia. It’s very exciting. I think we’ll have a much more structured approach to doing mission and doing it well.

What do you like about working for The Salvation Army? The thing I like the most is that the values of the Army are my own personal values and the mission is my own personal view of the world. So I get to partner in extending the kingdom of God. That’s the most fabulous thing about it.

What did you do before you worked for the Salvos? My background is in the legal profession, state government and risk management. Highlights of my career have been Director, Centre for Restoration, RPC Contract Manager for Manus Island, Risk Management Consultant for Freehills and managing an Act through the Victorian Parliament.

Describe your ideal day off Sitting down with a book, a pot of coffee and chocolate.

Is there anything that you would like to say to Salvos around the country at this time? People sometimes hear the words ‘governance’ and ‘risk’ and they think ‘oh they’re just going to stop us doing what we do.’ But for me it’s about providing a framework to ensure that the way we deliver our mission is effective and efficient.

I really want people to understand that this is not driven by a corporate outlook; this is driven by biblical principles of accountability and stewardship and by a passion to see us transform Australia one life at a time with the love of Jesus.

Our new governance model  

To make sure The Salvation Army can achieve our mission, while ensuring the sustainability and viability of the organisation, we have developed and implemented a new governance model that will best support a single territory.

Good governance means that mission expressions can focus on supporting the people that we serve because we will be more efficient with less duplication, make decisions faster, reduce risk and spend less time in committees. It will even allow leaders to spend time on leadership!

New governance forums

  • Board – The Salvation Army Australia Territory Board met for the first time in August. Read more in Others online and Commissioner Tidd’s blog. It’s supported by five Board Committees: Audit and Risk, Quality and Safety, Professional Standards, Board Nominations and Cabinet.
  • Executive Mission Council (EMC) –   The EMC supports operational and strategic decision-making with a focus on implementing strategy (that the Board has endorsed). The value of the EMC lies in its ability to make organisation-wide decisions with the support (through EMC membership) of different parts of the organisation. The chair is the National Chief Secretary. Other members include the National Assistant Chief Secretary, Cabinet Secretaries, Group Executive Mission Enterprises, Divisional Commanders, Chief Financial Officer, Chief Information Officer, Chief Property Officer, and Chief Human Resources Officer.
  • Executive Mission Leadership Team (EMLT) – The EMLT provides advice and input on the strategic direction of TSA. It’s chaired by the National Chief Secretary. Other members are National Assistant Chief Secretary, Cabinet Secretaries, Group Executive Mission Enterprises, National Assistant Secretary for Women’s Ministries, National Ambassador for Holiness and Prayer, and National Secretary for Spiritual Life Development and Divisional Leaders.

Approved Authorities Policy

A new Approved Authorities Policy has been designed to empower individuals (via the roles they hold) to make informed decisions, whilst still complying with related policies and procedures. It’s a move away from escalating decisions to committees and senior leaders to speed up the time it takes to get things done. It will also encourage proactive communication to other parts of the organisation and facilitate a closer and more productive relationship between Divisions and national departments.

The Approved Authorities Policy is in pilot until end-September and we are currently gathering feedback. The final version will be signed off by the Board and Trustees after October.

Officers reflect on secondments to Transition Support Team   

This year, 36 officers were selected to spend a month working as part of the Transition Support Team.

They are known as the ‘OTST’, that is, the Officer Transition Support Team.

Commissioner Floyd Tidd initiated the OTST, as a way to help officers engage with, contribute to and learn from the transition journey.

Officers on the OTST learn more about project and change management while also contributing invaluable knowledge and insights.

Captain Kirsty Stringer (Project Officer, Merrylands Project) participated in July and produced this fun video, introducing some of the team. Click below to watch the clip.

Flexible working arrangements for Officers – a Corps Officer’s perspective   

My name is Major Michelle Gibson and I have been a Corps Officer for 18 years.

When my boys were young, my husband and I were able to rearrange our calendar if one of them was sick. If they had something special on, at least one of us would be able to be there.

Maybe that’s why I didn’t do the “Flexible Working Arrangements Survey” when the expression of interest was sent to all officers in June.

Many Officers did complete the survey though, which I experienced first-hand during my one month secondment to the Transition Support Team. A total of 64 were surveyed, mostly by phone, others online. These Officers represented a broad section: men, women, singles, married, and those soon to retire.

The idea for the survey came out of the Gender Equity strategic initiative where one of the goals is to review flexible working arrangements to accommodate family and personal needs.

As I look at the results, I can see that not all Officers find themselves in the same situation as I do. Here are a few of my observations from the survey responses:

  • The degree of flexibility seems to depend very much on appointment.
  • Officers sometimes experience guilt over flexible working hours because there are no clear guidelines on this.
  • The main reason Officers want flexible working arrangements is due to their family commitments (but those without dependent family members also need flexibility to help balance their commitments).
  • There is stress when spouses have separate appointments with different expectations.

Officership is a vocation. Officers do not leave their work when they leave the office, so flexible working arrangements are essential for them to maintain a healthy, balanced life.

Where to from here?

The findings of the survey have been presented to the Gender Equity Committee and referred to the Personnel Department where Lt-Col Donna Evans and her team will work on the next steps. These include developing a policy around flexible working arrangements; implementing individual flexible working plans for Officers and communicating current and future flexible working arrangements to Officers and their leaders.

On 31 July Colonel Julie Campbell, National Gender Equity Advocate sent an email update to all Officers regarding flexible working arrangements for Officers. Click here to read the email.

Note: The Gender Equity Committee also recognises the need for flexible working arrangements for staff. As part of the national policy consolidation, existing policies for flexible working arrangements for employees are being reviewed. The committee are working with HR to look at what is working well, and where we might be able to make improvements. Watch this space.

Lunch & learn – gender equity 

Colonel Julie Campbell will be hosting lunchtime gender equity workshops for THQ staff.

The workshops will take place at THQ Blackburn and THQ Redfern and will be a great learning and development opportunity for our staff, creating a greater understanding and awareness of the gender equity issues experienced both within The Salvation Army and our community.

Blackburn: Thursday 23 August from 11:30am – 12:30pm (all staff from Glen Waverley and Blackburn will be invited).

Redfern: Wednesday 29 August 12:00pm – 1:00pm

A light lunch will be provided at both workshops.

Please look out for your email invitation.

Chat with Lyn  – Tuesday 21 August 

The next Chat with Lyn will take place on Tuesday 21 August 2018 at 2.00pm – 3.00pm AEST at

Chat with Lyn is an interactive, live web stream where Lieut Colonel Lyn Edge answers questions from around Australia.

If you have a question related to mission that you would like Lyn to answer, please email it before the end of Monday 20 August to or , or ask it during the live stream. If you are prompted to log in, please refer to Chat with Lyn – Instructions to set up Livestream.

Stay in touch 

You can keep up to date with the latest news and information about the National Transformation by visiting our website (, or via Others magazine ( online or in printed copy).

You can also contact us directly through our mailbox:

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